Frequently Asked Questions

General

What is Reel Valley? How do I play it?

Reel Valley is a unique and highly entertaining game with gorgeous graphics. It mixes Slots with a City Builder. Its one-of-a-kind gameplay is paired perfectly with the amazing slots experience. Spin magnificent slots and win the biggest jackpots. Complete quests, earn rewards and build a marvelous city in the process. The game is online and free to play.

Where can I find more info about Reel Valley?

Join our Facebook Page to stay up-to-date with all the latest news and amazing contests! Just follow the link: https://www.facebook.com/reelvalley

What is a slot machine and how do I use it?

A slot is a casino machine with three or more reels which spin when a button is pushed. You have to push the “Spin” button  and look for a winning combination of symbols. You may increase or decrease the sum of your bet.

How to turn the sound off?

Click on Settings and adjust the volume of Music and Sound.

Can I transfer chips to a friend?

Yes, press Friends and select the friend you want to send chips to.

What is a Quest?

Quests help you gain resources to develop your city. Accomplish new Quests to expand Reel Valley.

When will new slots be released?

Follow our Facebook Page to stay up-to-date with the latest news https://www.facebook.com/reelvalley

How do I invite friends?

Press Friends and select the friend you would like to invite.

You may need to login to your Facebook account first. Click on your avatar (profile picture) and then press (F) Login.

How do I leave feedback or suggestions for the game?

We are always glad to hear from you. Please drop us a line — support@onsetgame.com

How to turn On or Off notifications on Facebook?

To turn app or game notifications on or off:

  • Click in the top right of Facebook and select Settings
  • Click Notifications in the left menu
  • Click Edit next to On Facebook
  • Click Edit next to App requests and activity
  • Click to set the notifications for the app or game to On or Off

If a friend is sending you too many app or game invites, you can go to your blocking settings and type the friend's name into the Block app invites section.

However, we advise you to keep notifications On. We do not spam you. We try to help you to be as informed as possible to get maximum fun from playing the game.

Technical

Will the game work on my device?

At the moment the game supports Desktop and Android devices and can be played online. For android devices the game requires 4.3 and up.
The iOS version is coming soon.
Let us know if you want to be notified when the game is available.

Can I play on multiple devices?

Yes, you can.

You may need to login to your Facebook account first. Click on your avatar (profile picture) and then press (F) Login.

I cannot log in.

At the moment we recommend using Google Chrome or Safari browsers for Desktop to play the game. Sometimes you need to reload the game to log in.
Android requires 4.3 and up.

I see an inscription: "Context lost"

Please reload the game.

I’m having a technical issue. What should I do?

You can not load the game and see a message "This app requires a WebGL-enabled browser to run."

This is a browser issue. Please check this link - https://get.webgl.org

Write us an email. Please try to provide as many details as possible.
Contact us at support@onsetgame.com

Financial

How do I make in-game purchases?

You can buy more Bucks and Chips by pressing a plus sign next to them (+).

I bought some items but didn’t get them.

If it happens we will be glad to send you your items plus a bonus.
Please contact us at support@onsetgame.com. Don’t forget to include a payment ID or payment confirmation in the email.

Can I win real money?

Reel Valley is not a gambling but a social casino game. You cannot play for real money.