Updated on: June 4, 2018
This Privacy Notice is a Layered Notice. It means that this notice is designed to respond to problems with excessively long notices. A short notice — the top layer — provides you with the key elements of the privacy notice. A full notice — the bottom layer — fully covers all intricacies.
We, Onsetgame (hereinafter “Company”, “Onsetgame”), are dedicated to protecting the privacy rights of our users and are aware of privacy issues that may occur through the use of our products, services, and website(s). This Privacy Notice describes the ways we collect, store, use, and manage the information, including Personal Information that you provide or that we collect in connection with our website(s), including www.onsetgame.com (the “website”) or any Onsetgame Service that is provided on a mobile platform, for example, iOS and Android (collectively, the “Service”).
This Privacy Notice does not apply to information about you that is collected by any third party, including any content (also advertising) that may link to or be accessible on our website or through our Services. This, shall instead be governed by such third party’s terms and policies. Any link to those websites does not constitute our sponsorship of or affiliation with those people or companies. This Privacy Notice may contain links to some of the third party’s terms and policies to facilitate your investigation.
Your privacy is very important to us, so we are responsible for protection of your Private Information. Therefore, we strictly follow the data protection procedures in an effort to protect your Personal Information.
The following Privacy Notice covers the handling of:
- Personally Identifiable Information (“Personal Information”, “PII”);
- Non-Personally Identifiable Information (“non-PII”, “non-Personal Information), which is collected by the Company when you use our products and services.
Please read this Privacy Notice to make sure that you understand what kinds of information we collect and how we use this information, and that you agree to such collection and use.
By visiting and using our websites, products, and services you are consenting to the collection, use, sharing, transfer, or other processing of your Personal and non-Personal Information as described in this Privacy Notice. If you do not consent to such processing, then please do not access or use our products, services, or websites. You may request previous versions of the Privacy Notice by contacting us here.
Your California Privacy Rights
We make these disclosures to those visiting our website who reside in California, which supersede and replace any conflicting disclosures found elsewhere on our website.
Click the drop-down button to learn more about your California Privacy Rights.
Opt-Out of Disclosure for Direct Marketing Purposes. California Civil Code Section 1798.83 permits California residents to learn the identities of entities that received their Personal Information for marketing purposes and the categories of information disclosed. You may request such information by contacting us by email at firstname.lastname@example.org. Please reference California Privacy Rights in your subject line.
Please be aware that this opt-out does not prohibit our disclosure of Personal Information for any purpose other than direct marketing. Information that we collect and share may include your name, address, email address, and telephone number.
Automatic Gathering of Information. We collect information that you provide to us online and through websites of unaffiliated third parties.
Automatic Gathering of Information by Third Parties. When you visit our website, third parties can collect Personally Identifiable Information about your online activities over time and across different websites pertaining to your visit to or use of our website and other websites.
Do-Not-Track Requests. California residents visiting our website may request that we not automatically gather and track information pertaining to their online browsing movements across the Internet. Such requests are typically made through the web browser settings that control signals or other mechanisms that enable the consumers to make choices regarding the collection of Personally Identifiable Information about an individual consumer's online activities over time and across third-party websites or online services. We currently do not have the ability to honor these requests. We may modify this Notice as our abilities change.
Changes to Notice. By using the Service, you consent to our collection, use, and disclosure of your Personal Information that you provide according to this Privacy Notice. If we decide to change our Privacy Notice, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Changes to the Privacy Notice will apply both to the information that is collected starting from the date when we post our revised Privacy Notice, and to existing information that we hold.
Effective as of May 2018
Information Collection and Use
We collect information about you and your device as described in this Notice. Our primary goals in collecting and using such information is to operate effectively, provide you the best experiences with our Services, improve our Services, conduct research, create reports for internal use, and respond to your requests. The collection occurs while you are using our website(s), services, and/or products.
We get this data in two ways:
- You provide some of this data directly or contact us for support.
- Some of the data (usage data) is collected automatically. This data is mostly non-personal. Usage data is collected by recording how you interact with our products and services.
Click the drop-down button to learn why such collection of information occurs, what kind of information we collect, and how we use it.
To make sure that you understand the meaning of “Personally Identifiable Information” and “Non-Personally Identifiable Information”, we would like to clarify these terms.
“Personal Data” or “Personally Identifiable Information/Data” (PII) is any data that could potentially identify a specific individual. Any information that can be used to distinguish one person from another, can be considered as PII.
“Non-Personally Identifiable Information/Data”, also known as “de-identified” (de-identified data is information that does not actually identify an individual) or “anonymized”, is any information that may correspond to a specific person, account, or profile, but is not sufficient to identify, contact, or locate the person to whom such information pertains. This type of information is frequently used for statistical, aggregation, or research purposes.
While you are browsing Onsetgame’s websites, some information about you and your device may be collected automatically. This information may include, but not limited to:
- Your device type;
- IP address;
- Language preferences;
- Browser configurations;
- Type of operating system;
- Date and time of viewing and using of our website.
We collect some of this information by using cookies. We would like to remind you that such automatically collected data is mostly non-personal.
We may use this information to monitor, develop, and analyze your use of our website.
In addition, if you would like to contact us via our contact form on the website, you will be required to provide some personal information (PII), including:
- Your name;
We will use this information to respond to your requests.
Please also note that if you choose not to receive marketing-related emails from us, we may still send you important administrative and transactional messages or notifications.
Forums and Private Messages
Our website may offer publicly available accessible blogs, private messages, or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access it.
To request removal of your personal information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information, and we will let you know why we are unable to do so.
If you choose to use Facebook connect to access our blog or community forums, information that you provide is tied to your Facebook account. You will need to contact Facebook directly to request removal of personal information from our blog or community forum.
Access Through Social Network Services or Mobile Devices
You can engage with our content, such as video, game, applications, and other offerings, on or through third-party social networking websites, such as Facebook. When you engage with our content on or through third-party social networking websites, plug-ins, and applications, you may allow us to have access to certain information from your social media profile (e.g. your name, e-mail address, photo, gender, birthday, location, list of friends, people you follow and/or who follow you, the posts or the 'likes' that you made, and other information about you provided by the social media website) to deliver the content or as part of operation of the application. We may also obtain non-personal information (e.g. content viewed, games played and performance, high scores, and information about advertisements within the content that you have been shown or may have clicked on) from your interaction with our content.
Social Media Features and Widgets
Note that in the ordinary course of Internet activity, certain information may be sent from your browser to third parties, such as advertising networks and analytics companies. Onsetgame has no control over information that is sent from your browser to those networks or other third parties and recommends ensuring that your browser settings prevent the disclosure of information that you would not like to share.
iOS and Android Platforms
When you use the Onsetgame game or application on a mobile platform, we may collect and record certain information, such as:
- Your unique device ID;
- Hardware type;
- Media access control ("MAC") address;
- International mobile equipment identity ("IMEI");
- The version of your operating system ("OS");
- Your device name;
- Your email address (if you have connected to Facebook or Google+), and
- Your location (based on your Internet Protocol ("IP") address).
We may collect this information to troubleshoot, improve the Service, and understand the usage trends.
We may collect your location-based information to provide you with the correct version of the application, and so you may interact with other users of the game. If you no longer wish to allow us to track or use this information, you may turn it off at the device level.
In addition, we create a unique user ID to track your use of our Service. This unique user ID is stored in connection with your profile information to track your use of our game.
Using Social Media Sign-in Services
You can log in to Reel Valley game by using the sign-in services ("SN Service") such as Facebook Connect. This service will authenticate your identity and provide you the option to share certain Personal Information with us, such as:
Information about your public profile:
- Name and profile picture when you are logging in from iOS/Android platform (you are required to provide this data);
- Name, profile picture, age, gender and other public info if you are starting to play directly on Facebook website (you are required to provide this data);
- Friends list when you are starting to play directly on Facebook website;
- Email address when you are logging in from both Facebook website and from iOS/Android platform.
Services such as Facebook Connect give you the option to post information about your activities on this website to your profile page and share it with others within your network.
We may collect and record information through the SN Service in accordance with this Privacy Notice and in accordance with the policies and terms of that SN Service.
NOTE: Until you logged in with Facebook or other SN Service your profile is not personalized in our systems. Until that time we have only technical information about your device and know how you interact with the game but we cannot identify your identity.
If you want us to delete your data that we receive from Facebook or other SN Service, please contact us at firstname.lastname@example.org.
Invite a Friend
Onsetgame may offer you an opportunity to invite your contacts from an SN Service (such as your Facebook friends), so that those contacts can be located in the Onsetgame game and/or you can invite them to join you in the Onsetgame game. Such contact information will be used only for the purpose of sending communications to the addressee. You or the third party may contact us at email@example.com to request the removal of this information from our database.
Game Data Collection
Whenever you play our game, we collect data about all of your interactions with the game and with other players inside the game via server log files. This information may be associated with your player ID, IP address, or device ID to providing you with our Services and improve them. This data is stored within Amazon Web Services. With your permission, we may also collect your exact location so that we are able to match you with other players in your area.
When you use our mobile applications on your mobile device, you may choose not to share your geolocation details with us by adjusting the location services settings of the device. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.
We may also acquire information from you through:
- your access to and participation in message boards of the Service;
- your participation in surveys regarding the Service, or
- your participation in sweepstakes or contests through the Service.
We may provide you the opportunity to participate in sweepstakes or contests through our Service. If you participate, we will request certain Personal Information from you. Participation in these sweepstakes and contests is voluntary, and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address).
We use this information to notify winners, award prizes, monitor traffic, or personalize the Service. We may use a third-party service provider to conduct these sweepstakes or contests; that company is prohibited from using our users' Personal Information for any other purpose.
We may use mobile analytics software to better understand the functionality of our mobile software on your device. This software may record information, such as how often you use the application, events that occur within the application, aggregated usage, performance data, and where the application was downloaded. We do not link the information that we store within the analytics software to any Personal Information you submit within the mobile application.
Special Note for Parents
Our website and Services are designed for people who are at least 16 years old. We will not knowingly collect any Personal Information from children without proper parental consent.
If you are under the age of 16, please do not send or tell us your Personal Information through any possible means of communication between you and our Company.
If you are under the age of 16 and you nevertheless wish to call our support, ask a question, or use our Services in any way that requires you to submit your Personal Information, please have your parent or guardian do so on your behalf.
If you believe that we may have collected Personal Information from someone under the age of 16, or under the applicable age of consent in your country without parental consent, please contact us here, and we will take appropriate measures to investigate and address the issue promptly.
How We Use Information
Your Personal Information will be used by our Company only for these specified purposes and will not be sold to any third party. For example, we may use your Information to:
- Create game accounts and allow users to play our game;
- Identify and suggest connections with other Onsetgame users;
- Continuously improve our Services;
- Understand you and your preferences to enhance your experience and enjoyment while using our Service;
- Analyze how people use our Services, how frequently, which kind of assistance they request, etc. to keep internal analytics;
- Respond to your comments and questions and provide customer service;
- Provide and deliver products and services that you request;
- Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
- Communicate with you about promotions, rewards, upcoming events, and other news about products and Services that are offered by Onsetgame and our selected partners;
- Resolve disputes;
- Protect our rights, enforce our policies, and comply with laws.
See more details about sharing of your Personal Information below in this Notice.
If you have any concerns or questions regarding the Personal Information that we collect, feel free to contact us here.
We respect and protect your private information. We restrict access to Personal Information for Company employees, contractors, and agents who need this information to perform their job duties. Those who have access to Personal Information are subject to strict contractual confidentiality obligations.
However, we cannot ensure absolute security. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Click the drop-down button to learn when your Personal Information may be shared or disclosed.
Our Services may contain third-party tracking tools from our Service providers. For example, we use some services from the following providers:
- Flurry (Terms of Service) - helps us to analyse user behavior;
- Amazon Web Services (Privacy Notice) - we use Amazon servers to maintain our game;
To use the services listed above, we share some data with them. We share the same list of data to each service including:
- Android ID;
- Android device ID;
- Language device;
- Traffic source;
- Time zone;
- Device type;
- OS version;
- Screen resolution;
- User agent;
- Any actions in our app.
Data Sharing in Other Situations
- Affiliates: We may engage other companies and individuals to perform services on our behalf. These agents and service providers may have access to your Personal Information in connection with the performance of services for Onsetgame.
- Agents: We may employ other companies to act as intermediate parties for us; therefore, we may share our customers’ private information with them. These agents will not use your information for purposes other than assisting us.
- Business Transfers: Customer information is a business asset of the Company. Therefore, when the Company becomes owned by a third party as a result of a merger, acquisition, reorganization, or bankruptcy, customer information may be passed to this third party as well.
Protection of the Company and Others: It may be necessary − by law,
legal process, litigation, and/or requests from public and governmental authorities and
institutions to disclose your Personal Information. We may also disclose information
about you if we determine that such disclosure is necessary or appropriate for purposes
of national security, law enforcement, or other issues of public importance.
We may also disclose information about you if we determine that this disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
- With Your Consent: We will inform you about other possible cases of sharing your Personal Information, and you will have the right to prevent this.
Onsetgame does not sell, rent, or trade your Personal Information to anyone.
We will send you important administrative and transactional messages (i.e., service notifications).
Click the drop-down button to learn more about other possible email communications between you and our Company.
From time to time you may receive newsletters and various promotional materials from the Company and Company’s Partners notifying you about product updates or special offers. If you don’t want to receive such emails from us, you are free to unsubscribe from the mailing list.
You can find the information about unsubscription at the bottom of the email that you have received. Please also note that if you choose not to receive marketing-related emails from us, we may still send you important administrative and transactional messages or notifications.
Onsetgame collects some information by using cookies. A cookie is a small text file that a website saves on your computer or mobile device when you visit the website. As a result, the website remembers your actions and preferences and helps us collect data.
Click the drop-down button to learn more about cookies, how and why we use them.
- Storing your preferences and settings. Settings that enable our products to operate correctly or that maintain your preferences over time may be stored on your device. For example, language and currency that you selected on our website.
You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a website.
We may feature advertising within our Service. The advertisers may collect and use information about you, such as your Service session activity, device identifier, MAC address, IMEI, geolocation information, and IP address. They may use this information to provide more personalized advertisements to you.
Click the drop-down button to learn more about online advertising and links that our Service may contain.
Furthermore, you may see our game advertised in other services. After clicking on one of these advertisements and installing our game, you will become a user of our Service. To verify the installation, a device identifier may be shared with the advertiser.
In addition, our Service may contain links to other websites or applications. The fact that our Service links to a website or application, or presents a banner ad or other type of advertisement, does not mean that Onsetgame endorses or authorizes that third party, nor is it a representation of any affiliation with that third party. If you click a link to a third-party website or application, including a link on an advertisement, you will leave the Onsetgame website that you are visiting or the application that you are running and will go to the linked website or application. These third-party websites and applications may place their own cookies or other files on your computer or mobile device, and may collect data or solicit Personal Information from you. Other websites and applications follow different rules regarding the use or disclosure of the Personal Information that you submit to them. Because Onsetgame cannot control the activities of third parties, it cannot accept responsibility for any use of your Personal Information by such third parties, and it cannot guarantee that they will adhere to the same privacy and security practices as Onsetgame.
You are therefore encouraged to read the Privacy Policies or Statements of other websites and applications that you visit before providing any Personal Information.
Retention of Personal/Non-Personal Data and Access to It
We will retain your Personal Information for the period necessary to fulfill the purposes that are outlined in this Privacy Notice unless a longer retention period is required or permitted by law. For example, we may keep certain information even after you stop using our Service if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this agreement.
Click the drop-down button to learn more about Onsetgame data retention process, how to instruct us to delete all information about you, and how to access to your Personal Information.
We may retain your Personal and/or non-Personal Data even after you stop using our Services, and your account becomes inactive in our system.
We may need to retain certain information for recordkeeping purposes, as required under applicable legal obligations, and/or to complete any transactions that you began prior to requesting such change or deletion. Some of your information may remain within our systems and other records, in compliance with applicable law.
If your Personal Information changes, or if you no longer desire our Service, you may correct, update, or delete inaccuracies by making the change within your account settings or by contacting us at firstname.lastname@example.org. We will respond to your access request within 30 days.
Security, integrity, and confidentiality of your information are important to us. We take them very seriously and do our best to secure your information. But remember that the Internet is not a secure environment, so we encourage you to be vigilant about protecting the confidentiality of your information.
We have already implemented a number of security features that are intended to help prevent the unauthorized release of or access to the user information that we collect.
Click the drop-down button to learn more about information security features that we have already implemented, and features that we are going to implement.
As we described above, we collect different kinds of information. Specifically, it is Personally Identifiable Information and non-Personally Identifiable Information. Each kind of information has its own appropriate level of protection. For example, there is no need to protect non-Personal Information with the highest level of security.
To protect your Personal Information, we restrict access to it to Company employees, contractors, and agents who need it to perform their job duties. In addition, those who have access to Personal Information are subject to strict contractual confidentiality obligations and may be disciplined or have their contracts terminated if they fail to meet these obligations.
We protect your information by using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Nevertheless, no one can guarantee absolute protection of your Personal Data. You must also do your part in protecting the data, systems, networks, and services that you are using.
Please be aware that we are not responsible for privacy policies of other websites and services that may be linked from our website.
If you have a reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us here.
We fully respect your privacy and will use the minimum personal data required to provide you with our services, improve our products and services and personalize our recommendations. You can review and manage your privacy settings by contacting our Customer Support via email.
Click on the drop-down button to learn more about the process of managing your privacy settings.
For example, you can:
- Update your account information;
- Choose to opt-in or opt-out of OnsetGame marketing communications;
- Access data that has been collected about you by Onsetgame;
- Restrict processing of your personal data;
- Delete the personal information associated with you;
Note: In this event you will no longer have access to the services associated with your account.
To delete or extract your personal information please send us an email to email@example.com Please include your Player ID in the email. Just click on your avatar in the game and copy it.
Please be aware that you will lose all your in-game progress if we delete your personal data.
The privacy management tools for applications on Facebook can be found here.
Direct marketing opt out. If you do not want to see our ads and promotions please send us an email to firstname.lastname@example.org and provide your Android Advertising ID You can find one of several free apps on Google Play to look up your Android Advertising ID - here.
Changes to This Notice
Personal Information that is collected via the Onsetgame website(s) will generally be governed by the version of the Notice in effect at the time the information was gathered. However, we may, in our discretion, change, modify, add, or remove portions from this policy at any time. Your continued use of the Onsetgame website(s) following the posting of any changes to this Notice means that you accept such changes. This Notice is effective as of the date that is set forth above.
We recommend you periodically review this Privacy Notice to stay informed about how we collect, use, and share Personal Information.
Please contact us here if you have any questions, concerns, or suggestions regarding our Privacy Notice.